Johor Maintenance
Update 10:15PM EST (October 11th):
NeoProtect is now back online and service has been restored to normal.
Update 12:25AM EST (October 11th):
Unfortunately, as a result of the maintenance that occurred earlier today, we started experiencing trouble with our connection to NeoProtect's DDoS mitigation in Singapore. This caused severe intermittent connectivity loss. As a result, we've turned off our NeoProtect mitigation temporarily.
For the time being, our DDoS-protected IPs are being routed through Global Secure Layer (GSL). GSL offers excellent inline DDoS mitigation with quick detection of DDoS attacks, so please be rest assured that DDoS-Protected IPs are still being protected by our mitigation system.
Unfortunately, as a consequence of this change, the firewall filters in the DDoS Protection section of our control panel may not be applied. We are working on restoring NeoProtect as soon as we can so that we can bring back this functionality, but we do not have an ETA for this.
Please let us know immediately if you are experiencing connectivity loss or other problems. This is not normal.
Update 8:18PM EST (October 10th):
Maintenance has completed successfully. There was a 1 minute downtime between 20:36 to 20:37 UTC due to this maintenance event.
Initial Announcement:
We are reaching out to update you of a maintenance that will commence on our network in Singapore/Malaysia.
Downtime Estimate: 5-10 minutes
Maintenance Start: October 11th, 2025 at 4:30AM Malaysia Time (GMT+8)
Maintenance End: October 11th, 2025 at 5:30AM Malaysia Time (GMT+8)
Reason: We will be adding an additional upstream to our network and performing significant network changes that may result in a small downtime. This will impact all services that are located in our Johor, Malaysia location.
We expect downtime to only last 5-10 minutes, however, there is a small chance that it could be longer. You may follow this incident for updates here: https://maintenance.advinservers.com/cmgjq9td800i8g872qtn72u4v
NeoProtect is now back online and service has been restored to normal.
Update 12:25AM EST (October 11th):
Unfortunately, as a result of the maintenance that occurred earlier today, we started experiencing trouble with our connection to NeoProtect's DDoS mitigation in Singapore. This caused severe intermittent connectivity loss. As a result, we've turned off our NeoProtect mitigation temporarily.
For the time being, our DDoS-protected IPs are being routed through Global Secure Layer (GSL). GSL offers excellent inline DDoS mitigation with quick detection of DDoS attacks, so please be rest assured that DDoS-Protected IPs are still being protected by our mitigation system.
Unfortunately, as a consequence of this change, the firewall filters in the DDoS Protection section of our control panel may not be applied. We are working on restoring NeoProtect as soon as we can so that we can bring back this functionality, but we do not have an ETA for this.
Please let us know immediately if you are experiencing connectivity loss or other problems. This is not normal.
Update 8:18PM EST (October 10th):
Maintenance has completed successfully. There was a 1 minute downtime between 20:36 to 20:37 UTC due to this maintenance event.
Initial Announcement:
We are reaching out to update you of a maintenance that will commence on our network in Singapore/Malaysia.
Downtime Estimate: 5-10 minutes
Maintenance Start: October 11th, 2025 at 4:30AM Malaysia Time (GMT+8)
Maintenance End: October 11th, 2025 at 5:30AM Malaysia Time (GMT+8)
Reason: We will be adding an additional upstream to our network and performing significant network changes that may result in a small downtime. This will impact all services that are located in our Johor, Malaysia location.
We expect downtime to only last 5-10 minutes, however, there is a small chance that it could be longer. You may follow this incident for updates here: https://maintenance.advinservers.com/cmgjq9td800i8g872qtn72u4v