Incident kvm-7950x-1.eu-nbg.advinservers.com
Impact: kvm-7950x-1.eu-nbg.advinservers.com
We are currently investigating
Update 1 2:30AM EST:
We believe that there was a power issue with this server. We have dispatched a technician to check. There is no ETA for restoration at this time.
Update 2 5:08AM EST:
We are still working on this incident.
Update 3 8:35AM EST:
The problem seems to be a hardware fault relating to the hypervisor. We were able to get it to boot again, but we are waiting for further remote hands technician availability before we can finish a temporary fix, as there is still work that needs to be done to bring the hypervisor back online. Due to power maintenance that is coincidentally going on at around the same time, technician availability has been spotty, therefore prolonging this incident.
Unfortunately, we are still not absolutely sure what the original cause is. Therefore, we will be migrating all virtual machines on this hypervisor to our 9950X hypervisors, and we will be decommissioning this 7950X3D hypervisor once it is brought back online. We deeply apologize for the long wait and this incident will be eligible for SLA.
Update 4 12:30PM EST:
Unfortunately, we have tried a number of solutions but still could not resolve the problem. The VPS hypervisor crashes after a few minutes of runtime. At this point, we have requested the drives to be moved to a new server.
Update 5 3:00PM EST:
We are still working on this incident.
We are currently investigating
Update 1 2:30AM EST:
We believe that there was a power issue with this server. We have dispatched a technician to check. There is no ETA for restoration at this time.
Update 2 5:08AM EST:
We are still working on this incident.
Update 3 8:35AM EST:
The problem seems to be a hardware fault relating to the hypervisor. We were able to get it to boot again, but we are waiting for further remote hands technician availability before we can finish a temporary fix, as there is still work that needs to be done to bring the hypervisor back online. Due to power maintenance that is coincidentally going on at around the same time, technician availability has been spotty, therefore prolonging this incident.
Unfortunately, we are still not absolutely sure what the original cause is. Therefore, we will be migrating all virtual machines on this hypervisor to our 9950X hypervisors, and we will be decommissioning this 7950X3D hypervisor once it is brought back online. We deeply apologize for the long wait and this incident will be eligible for SLA.
Update 4 12:30PM EST:
Unfortunately, we have tried a number of solutions but still could not resolve the problem. The VPS hypervisor crashes after a few minutes of runtime. At this point, we have requested the drives to be moved to a new server.
Update 5 3:00PM EST:
We are still working on this incident.