We are currently investigating an issue with our backup server in APAC. A hardware fault is causing some scheduled backups to fail, which means certain servers may be missing backups for some days. All backups that completed successfully remain intact and fully restorable, and no existing backup data has been lost.
A replacement backup server is being installed today, and once it is in service, daily backups will resume as normal. We will post an update when the replacement is live. We apologize for the inconvenience, and if you have questions about a specific server, please contact our support team.
